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WORK EXPERIENCE: Application Developer | IBM India Pvt Ltd | Kolkata, India | 2021-23 ● Developed and maintained databases business applications in CRM and ERP softwares like SAP. Store Assistant Manager | Spencer Private Limited | Kolkata, India | 2020-21 ● Enhanced customer engagement, achieving a 40% boost in repeat business and a 30% rise in satisfaction through personalised service and expertise. ● Led 20+ staff to a 35% rise in efficiency and 25% boost in productivity, reducing staff turnover by 50% through effective training and morale initiatives. ● Led community events and cross-functional teamwork, enhancing store atmosphere and increasing team productivity by 10%. Customer Service Executive | Alliance Broadband Pvt Ltd | Kolkata, India | 2018-19 ● Efficiently addressed over 1,000 billing inquiries, resolved 800+ technical queries, and handled 500+ product-related issues, improving customer satisfaction by 30%. ● Boosted customer satisfaction to 95%, increased retention by 30%, and reduced complaints by 25% through efficient, personalised service. ● Maintained a database of 300+ client records with 98% accuracy and reported key metrics to management using advanced Excel functions. EDUCATION: MS in Data Science | University of Leeds | Leeds | 2023-24 ● Relevant coursework in Business Analytics and Goal Programming using MS Excel. ● Organised events and headed the college Robotics club during undergraduate. SKILLS: ● Proficient in Microsoft Office Suite and data entry/analysis (Google Ad Analytics). ● Excellent communication and a proactive team player.